HoundPower Priority Support

Your Direct Line to Our Team

What's Included

As a HoundPower owner, you get priority access to our support team for:

•Setup assistance — help with assembly, placement, and first-run configuration

•Training guidance — breed-specific advice for introducing your dog to the slatmill

•Troubleshooting — belt tension, brake adjustment, speedometer calibration, unusual sounds

•Conditioning advice — help customizing the 8-week program for your specific dog

•Warranty claims — fast-track processing for any issues covered under your 1-year warranty

How to Reach Us

ChannelDetailsResponse Time Emailsupport@hpslatmills.comWithin 2 business hours Phone/TextListed on your order confirmationSame day Instagram DM@hpslatmillsWithin 24 hours

When to Contact Us

Contact us immediately if:

•Any part arrives damaged

•You hear grinding or unusual sounds during use

•The brake doesn't engage or release properly

•The belt doesn't track straight after adjustment

•Any structural component feels loose or unstable

Contact us for guidance if:

•Your dog is struggling with introduction (we have breed-specific protocols)

•You want a custom conditioning plan for your dog's specific needs

•You're unsure about maintenance procedures

•You want to upgrade from Lite to Pro

Warranty Quick Reference

What's Covered (1 Year):

•Frame and structural components

•Slat belt and rollers

•Braking system

•Suspension system (Pro models)

•Speedometer (Pro models)

How to File a Claim:

•Email support@hpslatmills.com with your order number

•Include photos or video of the issue

•We'll respond within 2 business hours with next steps

•Replacement parts ship free within Canada

*Priority Support is included free with every HoundPower Slatmill purchase.*